Terms of Use stipulated hereof (hereinafter: Terms of Use) regulate access to or use of CAR:GO services and applications (hereinafter: CAR:GO Application) appertaining to the company DNP GO TECHNOLOGIES DOO Beograd-Vračar, with its registered seat at Masarikova ST, registered with the Serbian Business Registers Agency, under registration number 21448613 and tax identification number 111246989, represented by its director, Ivan Levi, or its affiliated companies and branches (DNP GO TECHNOLOGIES or US), regarding which you can find out more about on our website http://appcargo.com.
We are providing CAR:GO services in accordance with the Electronic Commerce Act, Obligations and Torts Act, Consumer Protection Act, Personal Data Protection Act, Advertising Act and other relevant regulations in force in the Republic of Serbia (hereinafter: Acts).
Please read these Terms of Use carefully before registering or using the CAR:GO Application. DNP GO TECHNOLOGIES allows you to use the CAR:GO Application only in accordance with these Terms of Use providing you, as a service user (hereinafter: Service User), certain rights and obligations in order for you to connect with individuals who directly provide the innovative roadside assistance service (hereinafter: Service Providers) you have requested through the CAR:GO Application (hereinafter: CAR:GO Services)
Through CAR: GO Application, the DNP GO TECHNOLOGIES enables Service Users (i) to connect with Service Providers and (ii) to have all necessary information related to its use through options provided within CAR:GO Application.These Terms of Use constitute a standard form agreement between us, who are standing behind the CAR:GO Application, on one hand, and you, as the User of our and CAR:GO Application Services, on the other hand.
If, for any reason, you have not agreed to these Terms of Use, you will not be able to use CAR:GO Application or Services. These Terms of Use are not intended nor may be construed as Terms of Use relevant to the provision of any other services not explicitly stated hereof.
CAR:GO Application and Services are available and intended exclusively for you as a Service User, therefore they are not intended for use or for the benefit of any third party.
These Terms of Use apply to your use of CAR:GO Service except as otherwise specifically stated or marked.
Date of the last change of the Terms of use of services: 05 March 2025.
By accessing and using the Services, you are declaring that you have read, understood and accepted the Terms of Use, thereby establishing a contractual relationship between you and DNP GO TECHNOLOGIES and terminating any prior contracts, agreements or arrangements of any kind, between the two parties.
DNP GO TECHNOLOGIES reserves the right to unilaterally change the Terms of Use, suspend the provision of Services or any part thereof, at any time and for any reason, in accordance with the procedure described in these Terms of Use. Your continued access and use of the Services represents your agreement to the amendments of the Terms of Use.
1. SERVICES
CAR:GO Application Accessibility
CAR:GO Application is allowed for personal use only. You must be 18 or over to use the CAR:GO Application. Registration and access to the CAR:GO Application is free. You need to create a user account and provide payment information to access the CAR:GO Application.
We will make reasonable efforts to ensure that the Services and CAR:GO Application are available twenty-four hours a day, seven days a week. However, interruptions in the functioning of the CAR:GO Application are possible due to maintenance, upgrades and emergency repairs or due to malfunction of telecommunication connections and equipment. For its part, DNP GO TECHNOLOGIES will, under our reasonable control, take the necessary steps to prevent these types of interruptions from happening. However, we do not guarantee the availability, uninterrupted use or use of the CAR:GO Application without any errors and cannot be held liable for any damages, loss, claim, or expenses resulting from scheduled or unplanned downtime, unavailability or slowness of Services or CAR:GO Applications.
We reserve the right to restrict the use of the Services or CAR:GO Applications at our sole discretion at any time with or without notice. We are making your Services available through the CAR:GO Application. Nevertheless, you are responsible for the procurement and maintenance of any equipment or ancillary services required to connect and use the Services and CAR:GO Application. You are also responsible for ensuring that this equipment or additional services are compatible with the Services we provide.
Scope of Services
Through CAR: GO Application, DNP GO TECHNOLOGIES allows Service Users to use the Services.
2. REGISTRATION
As a prerequisite for registering on the CAR:GO Application, it is necessary that you become a member of the CAR:GO Association. CAR:GO Services and use of the CAR:GO Application is provided exclusively to the members of the Association.
In order to be able to use the Services we provide, first you need to register and create your own user account, after downloading CAR:GO Application on your phone, tablet or computer from the Google Play Store or App Store for free. The precondition for registration is that you are a member of the CAR:GO Association and that you are at least 18 years old, i.e. that you have a full legal capacity according to the regulations of the Republic of Serbia. In order to be able to register on CAR:GO Application, and then to be able to use it, it is necessary to have a device with Internet access. When using the Services, you may be charged for the data transfer service according to the price list of your mobile operator.
When registering, we reserve the right to collect certain personal data for this purpose, as well as information on the valid method of payment for the Services. Taking care of your personal information is crucial to our business, and in order to protect your personal information, please see our Privacy Notice. It is your responsibility to ensure that your registered information is accurate, up to date and complete while using your account. You are solely responsible for all personal data you provide to us during the registration process, while we act only as an intermediary in receiving data for the purpose of your connection with Service Providers.
After creating a user account, you need to verify your e-mail address by following the link that you received via e-mail, after which your user account will be activated. After this step, it is necessary to confirm your mobile phone number by entering the verification code that you received via the phone number you provided during the registration. Along with registering for CAR:GO Application, you become a member of the CAR:GO Association by accepting the application form by pressing the accept button, by accepting these Terms of Use. The membership fee for the CAR:GO Association is free - you will receive your membership card containing the membership number on your e-mail, and you can now start using CAR:GO Application.
When registering for CAR:GO Application, you must provide the required information in order to successfully complete the registration process. User accounts created by "bots" or automated login attempts by "bots" or other automated methods are not allowed. You are responsible for maintaining the security of your user account and password. We cannot and will not be liable for any loss or damages resulting from your failure to comply with this security obligation. You are responsible for any type of content posted through your user account. Any false, fraudulent or unauthorized use of CAR:GO Application or user account may be grounds for revoking your right to access or use CAR:GO Application or User Account. You shall not use CAR:GO Application for any illegal or unauthorized purpose. You may not, while using the CAR:GO Application, violate any laws to which you are subject as a Service User. You shall not modify, change or hack CAR:GO Application or user account or modify any other application by falsely implying its association with CAR:GO Application. You are not and shall not in any way be authorized to resell the use of CAR:GO Application or our Services to any third party by presenting it as your private property or with a fee. If certain aspects of the Services are not available due to registered inaccurate data, we shall not be held liable. You shall also agree that you will maintain the confidentiality of your user credentials, i.e. that you will not reveal your username and password to anyone to access the system. You may not authorize third parties to use your account, nor may you otherwise transfer it to a third party. In some cases, you will be required to provide proof of identity in order to be provided with the Service, and failure to comply with this request may result in denial of the Service.
If you suspect that your user account has been used or accessed by a third party, please notify us immediately. You are the only one liable in the event of a breach of the provisions of these Terms of Use resulting from an unauthorized access or use of your user account, regardless of your awareness thereof.
If there are reasons to believe that the information you have provided to register and use our Services violates or is likely to violate any of the provisions of these Terms of Use, we will take appropriate actions, including, but not limited to, further refusing our services and/or access and use of CAR:GO Application.
3. USE OF CAR:GO APPLICATION AFTER REGISTERING
In order to be able to connect with Service Providers, through CAR:GO Application, after becoming a member of the CAR:GO Association and registering, but before sending a request for any of the services (hereinafter: Request), it is necessary to enter data from your payment card and select the desired payment option. The method of payment and the card remain stored on the CAR:GO Application as long as you have a user account. You can add a new card and/or remove an existing one at any time. After selecting the desired payment option, set your starting location, i.e., the exact address where you are and where you want to start using the Services (hereinafter: Home Location). If you have any doubts about your location, you can use another appropriate option - call the Service Provider.
CAR:GO Services Distinctions
Just before you choose an end destination for your CAR:GO Services, you also have the option of choosing the type of service - MINI, ECO (Economy & Ecology class), BIZ or a service adapted for people with disabilities. In addition, it is possible to schedule the CAR:GO Services in advance (from or to the airport and outside the territory of the city of Belgrade), as described in more detail below.
Since the safety of you and your youngest is our priority, if you need a service that includes the use of child seats, you need to opt for the ECO type of service. Also, as a company with a pet-friendly work policy, we have enabled you to use the CAR:GO Services together with your pets if you decide for the MINI type of service.
After entering the option of your choice, you must further enter your start location and the end point at which you want to end your use of the CAR:GO Services (hereinafter: Final Destination), based on the information provided, you will be provided with an estimate of the CAR:GO Application Fee. After that, if you want to continue with your Request for CAR:GO Services, you need to select the option to confirm your Request.
After choosing the appropriate option, you need to enter your location and the final end point where you want to end your use of the CAR:GO Services (Final destination). After that, if you want to continue with your Request for the provision of CAR:GO Services, you need to select the option to confirm your Request.
After confirming your Request, you will be connected with our Service Provider who is closest to you, in that way completing your Request, and you will be able to track the Service Provider while arriving to your location via the CAR:GO Application, notifying you how long it takes for the Service Provider to arrive. Selecting the confirmation option at the same time means that you are concluding a Service Provision Agreement with the Service Provider, of which you will be provided with the exact details via CAR:GO Application.
If you are traveling by plane and want to use the CAR:GO Services to or from the Nikola Tesla Airport in Belgrade, or if you want to use the CAR:GO Service to the Final destination outside the territory of the city of Belgrade, you can schedule the CAR:GO Services in advance. You need to provide us with information, such as flight number, number of pieces of luggage and the number of persons using the CAR:GO Services, after which your reservation will be forwarded to the Service Provider. YOU will receive information about the specific Service Provider subsequently, i.e. immediately before providing the CAR:GO Service. In this case, the service is charged in advance, when booking a reservation.
Without any doubt, you are entering into a Service Provision Agreement directly with the Service Provider and not with DNP GO TECHNOLOGIES. You acknowledge and agree that DNP GO TECHNOLOGIES is not and cannot be a party to the contract. Since, when using the application, the software monitors the GPS geolocation of your mobile device and collects data regarding your current location, you are confirming that by accepting these Terms of Use you agree that your device must provide data regarding your geolocation in order to provide CAR:GO Services, which will be available in the CAR:GO Application and visible to Service Providers after logging in to your user account. By accepting these Terms of Use, you agree that this data is collected and used exclusively for the purposes of functioning of CAR:GO Application, or the provision of Services. After you have finished using the CAR:GO Service, you will receive a notification on your phone about the successful completion of the provided CAR:GO Service by the Service Provider.
On the CAR:GO Application, you can use the option of ordering CAR:GO Services for your friends and family members, regardless of whether these persons are members of the CAR:GO Association. In this case, you may request the provision of the CAR:GO Service via your user account on the CAR:GO Application, but for a third party that you have added to your friends and family list on the CAR:GO Application, in the "Your Friends and Family" segment. In this case, the third party using the CAR:GO Service will receive an SMS message with information about the Service Provider, vehicle identification data and information about the time the Service Provider will arrive at the requested location. On that occasion, the Service provider receives the contact information of the third party that uses the CAR:GO Services, as well as information about the requested location. On this occasion, we use the data you enter for your favourite contacts, in accordance with our Privacy Notice. For the CAR:GO Services provided to a third party, the service is charged from the registered credit/debit card in your account on the CAR:GO Application.
On the CAR:GO Application, you can use the option to order more than one Service, meaning you can order two CAR:GO Services at the same time for yourself and/or for your friends and family members. You can use this option when, after ordering the first Service, you receive confirmation that the first Service has been accepted, giving you the possibility to order the second Service.
You have an option to cancel the ordered CAR:GO Service at any time. In case you cancel the CAR:GO Service starting from the moment the Service Provider arrived at the Home location or, in case you ordered two CAR:GO Services, you cancel one or both of them at any time, you will be charged a Cancellation Fee in the amount of 495.00 RSD (corresponding VAT included). The Cancellation Fee is charged for the time and effort the Service Provider spends getting to the Home Location and waiting for you at the Home Location, that is as a compensation for the costs Service Providers incurred getting to the Home Location of the Service User and/or waiting for the Service User at the Home Location. The same fee of 495.00 RSD (including the applicable VAT amount) will be charged if you fail to appear at one or both of the Home Locations, depending on whether you ordered one or two CAR:GO Services, within 10 minutes from the moment the Services Provider arrives at the Home Location.
In the event that, after ordering the CAR:GO Service, you do not arrive at the Home Location within 10 minutes from the moment the Service Provider arrived at the Home Location (or in case he arrived 150 meters from the Home Location, at the furthest), you will be charged a fee in the amount of 200.00 RSD (corresponding amount of the VAT included). This fee is charged for the time and effort expended by the Service Provider in arriving at the Home Location, as well as waiting at the Home Location.
We also offer Service Users the opportunity to evaluate Service Providers after the provision of CAR:GO Services has been completed. You rate the service provider in the range of one to five stars, according to how satisfied you are with the provided CAR:GO Service. If you have decided that you want to give your rating, you must provide accurate feedback, based on your objective view of the quality of the provided CAR:GO Service. Positive ratings help you as Service Users in choosing a Service Provider, and the goal of this evaluation is mutual correction, to help us improve and better CAR:GO Services, but also to monitor the quality of services provided to you as Service Users.
In addition, we enable Service Providers with low ratings and thus protect you as Service Users. After you have evaluated the CAR:GO Service provided by the Service Provider, a notification will be sent to your e-mail address stating the exact amount of money deducted from your payment card, which be charged using one of two payment methods.
Liabilities of Service Users
You are obligated to use the CAR:GO Application and Services as a Service User in accordance with these Terms of Use. You are obligated to behave decently and politely towards the Service Providers or any other person who is with you at any time during the use of the Services. You are also obligated to reasonably ensure that those who use our Services with you at the same time behave decently and politely.
You are obligated to ensure that your use of CAR:GO Application and/or Service, including but not limited to providing all necessary information, data, images or any other documents of any format:
Otherwise, you are obligated to compensate DNP GO TECHNOLOGIES for all losses, liabilities, expenses and other damages (including, but not limited to, legal costs) incurred or that result directly or indirectly from violations of these provisions. DNP GO TECHNOLOGIES reserves the right to investigate specific situations and take appropriate measures against you if it is determined that you have violated the provisions of these Terms of Use in any way while using CAR:GO Application or Service. Appropriate measures include the possibility of temporary suspension or permanent deactivation of the user account as well as the initiation of legal proceedings.
4. GENERAL TERMS AND CONDITIONS
Any form of notice or communication, which is permitted or necessary in accordance with these Terms of Use by DNP GO TECHNOLOGIES will be sent to the email address you provided when creating your user account. In the event that any party does not exercise their particular right or remedy under these Terms of Use or applicable law, this will not be considered a waiver of that right or remedy, and such case will not prevent further exercise of another right or remedy under these Terms of Use. The Terms of Use represent and establish an understanding and interpretation of the entire relationship between you and DNP GO TECHNOLOGIES with respect to the entire content of these Terms of Use, while any prior agreements between the parties, made in writing or orally, will be considered invalid.
5. PAYMENT
Billing Technology
When creating a user account, you are obligated to provide information on the valid payment method. The first method is electronic payment/card payment, in which case you need to enter the details of your payment card that you will use for payment and from which charges for using the CAR: GO Services Platform Processing Fee will be deducted (Platform Processing Fee), cancellation fee, and any tips will be deducted. The second option available to CAR: GO Application users is cash payment with the option to enter credit card information. When selecting the cash payment option, the Service User will directly pay the CAR:GO Service fee, Platform processing fee, and any tips to the Service Provider. If a user cancels the service or fails to show up at the selected location within 10 minutes of the Service Provider's arrival, the cancellation fee will be charged to the Service User electronically if they have a registered payment card on the CAR:GO Application, regardless of the payment method chosen in a specific case, or in cash by another Service Provider after the next provided Service if the Service User does not have a registered payment card. Before using the Services, it is necessary to select a payment method on your user account. You will receive a billing statement to your registered email address for each use of the Service. You can check the current balance on your user account at any time. Since the Service Providers are obligated fiscalization entities starting from May 1, 2022, by accepting these Terms, the User agrees to have the fiscal invoice delivered to him electronically, to an e-mail address, through an electronic fiscal device approved by the Tax Administration of the Republic of Serbia.
Credit Cards
In case of card payment, it is necessary for the User to enter the card data in the provided fields. We do not have access to user card information. When the user selects the card payment method, OTP banka performs pre-authorization, i.e., checks the card, to determine whether the card is active and whether there are sufficient funds for the requested transaction.
When entering card payment data, confidential information is transmitted via public network in a protected (encrypted) form. At the time of purchase, data security is guaranteed. No payment card information is available to our system at any time.
When adding a payment card, 1.00 RSD will be reserved from your payment card for card verification, and after a certain time (up to 7 days) this amount will be reimbursed to you. All payments will be made in the local currency of the Republic of Serbia – dinars (RSD). The exchange rate of the National Bank of Serbia is used for informative presentation of prices in other currencies. The amount charged from your card will be expressed in your local currency through conversion at the exchange rate used by card organizations/your issuing bank, which we aware of at the time of the transaction. As a result of this conversion, there is a possibility of a slight variation from the original price listed on our website and the one you can see in your bank statement.
Payment in cash
When the Services User choosing this payment method, only registration via email address is required. After registration, the Service User needs to select the cash payment method on the CAR:GO Application, and therefore, entering credit card information is not necessary. After the Service is provided, the amount of the fee is handed directly to the Service Provider, while the invoice for the services provided will be sent electronically to the registered email address. All payments will be made in the local currency of the Republic of Serbia – Serbian dinars (RSD). At any time, the Service User can change the payment method, and in that case, they will need to enter credit card information as described in the "Credit Cards" section CAR: GO Service Fee. In cases where the Service User chooses a cash payment method and does not pay the full amount of the fee for the service provided, for the next Service requested, he will not have the option to choose cash payment, but rather by payment card.
DNP GO TECHNOLOGIES will charge for the use of CAR:GO Service on behalf of Service Providers. The price is determined, according to a variety of factors including most notably the type of service, geography, traffic density and the time required for providing the service. We reserve the right to change the established method of price assessment at any time, but with the obligation to immediately post the new method on the CAR:GO Application and Website, as well as to inform all Service Users thereof. After entering all relevant information about the service, but before requesting the service, the Service Users can check the estimated price of the service and based on this estimate decide whether to request the CAR:GO Service or not. The Service User can additionally reward the Service Provider, but is not obligated to do that, and it depends solely on the Service User's will to do so.
Platform Processing Fee
DNP GO TECHNOLOGIES will charge for the use of the Platform (hereinafter: Platform Processing Fee) on behalf of
Service Providers, depending on the type of service, the following amount increased by the corresponding VAT:
1. for MINI service: 199.93 dinars per transaction;
2. for ECO service: 209.93 dinars per transaction;
3. for BIZ service: 289.93 dinars per transaction.
We reserve the right to change the amount of the Platform Processing Fee at any time, but with our obligation to immediately publish the new amount on the CAR:GO Application and Website, as well as to inform all Service Users. You will receive an invoice at your registered e-mail address, which will state the amount of the fee for using the CAR:GO Services, as well as the Platform Processing Fee.
Tips
Services User may give a tip to the Services Provider. Tips, as well as their amount, are voluntary and represent a prize for well-performed services. The method of giving a tip depends on the chosen payment method. When the Service User pays by card/electronically, he can choose the option to give a tip when rating a Services Provider, and at the time, enter a specific amount that will be refused from their bank account along with the fee for using the CAR: GO Service and the Platform processing fee. In the case of cash payment, the service user directly gives a specific amount as a tip to the service provider.
Cancellation Fee
DNP GO TECHNOLOGIES shall charge for the cancellation for the CAR:GO Service in accordance with these
Terms of Use in the amount of 495,00 dinars per cancellation (corresponding amount of the VAT included).
The CAR:GO Service Cancellation Fee is charged because of the time and effort made by the Service Provider
for arriving at the location of the Service User, as well as for the time of waiting for the Service User
on the designated location The cancellation fee for the CAR:GO Service is charged in a few cases.
The first case is when the Service User cancels the service from the moment the Service Provider
arrives at the Home Location. The second case is when the Service Provider cancels the Service,
when the Service User does not appear at the Home Location within 10 minutes of the Service Provider's arrival.
The third case is when the Service User orders two CAR:GO Services at the same time and then cancels one
or both Services at any time. The fourth case is when the Service User orders two CAR:GO Services at the
same time, and one or both of the Service Providers cancel the Service because the Service User does not
appear at one or both of the Home Locations within 10 minutes of the Service Providers’ arrival.
Regardless of the payment method, the cancellation fee for the CAR:GO Service depends on whether the service
user has a registered payment card on the CAR:GO Application or not. When the Service User has a registered
payment card on the CAR:GO Application, the cancellation fee will be charged electronically, regardless of
the payment method chosen in that specific case. When the Service User has not registered any payment
card on the CAR:GO Application, during the first subsequent provision of the Service by that Service Provider,
the Service User will receive a bill for the previously canceled Service, which they will be obliged to
pay to the service provider in cash, along with the fees for the CAR:GO Service provided at that time.
In any case, you will receive a statement to your registered email address indicating the amount of the
cancellation fee for the ordered CAR:GO Service. We reserve the right to change the cancellation fee
amount at any time, but we are obliged to immediately display the new amount on the CAR:GO Application
and website, as well as to inform all service users about it.
Refunds
In the event of a refund of the amount you have previously paid electronically/by card, either partially or in
full, regardless of the reason for the refund, we are obligated to refund only through VISA, EC/MC and Maestro
payment methods, which means that, at the request of the seller, the bank will refund the amount to the account
of the payment card user.
Refunds are not possible in the case of choosing cash payment. In the event of a poor experience with the
service provider and/or issues and/or errors with the Application, service users receive promo codes that
they can use later.
6. Data Protection
Caring for personal data and transparency are the key values on which we base our business. All necessary information regarding the use of your personal data for the purposes of CAR:GO Application can be found in the Privacy Notice.
7. Quality of our Services
For all questions regarding these Terms of Use (including CAR:GO Butler Annex) and their application, you can contact our customer service which is available via email: support@appcargo.com. For our part, we will make the necessary efforts to respond to all incoming requests for support within a reasonable time and in accordance with the law.
8. Warranty Disclaimer
The Service User hereby guarantees: (a) that he has the right and ability to become a Service User and undertakes to act in accordance with these Terms of Use; (b) to comply with all applicable laws and regulations relating to the use of CARG:GO Applications and Services; and (c) to comply with all obligations arising from these Terms of Use.
You agree that you will use the CARG:GO Application or our Services at your own risk. We will take all reasonable steps to provide you with a good and quality Services, however we do not guarantee that such services will be error-free or uninterrupted at all times. Except as expressly provided herein, to the fullest extent permitted by law, we do not guarantee the accuracy of the highlighted content, its completeness or suitability for a particular purpose.
9. Liability Disclaimer
All content displayed or used on the CAR:GO Application is displayed without any warranties, conditions or guarantees regarding its accuracy on our part. You bear the risks associated with using CAR:GO Application, Services and the Internet.
We will not be liable for loss or any damages caused by viruses, distributed denial of service attacks or other technologically harmful materials that may infect your electronic and/or mobile equipment, computer programs, data or other proprietary material due to your use of CAR:GO Applications and/or Services, or for downloading any content on it or on any website linked to it. You expressly agree that we are cannot under no circumstances be held liable for any damages resulting from: (i) use, downtime, failure to CAR:GO Application or Services or any kind of incapacity use of CAR:GO Application, i.e., Service at a given moment, if it could not have been foreseen or eliminated in a timely manner; (ii) costs of procuring goods and services incurred on the basis of any data or information related to the CAR:GO Application or Services, services provided, messages received, or notifications or transactions concluded through or from the Service; (iii) any inaccuracy, irrelevance or incompleteness of the published information on the CAR:GO Application or Services; (iv) statements or conduct of any third party regarding the CAR:GO Application or Services; (v) direct transactions between you and a third party or Service Provider; (vi) the actions or omissions of any Service Provider, as your service contract is directly linked to the Service Provider, and any request you may have in this regard may only be forwarded directly to the Service Provider - unless you know exactly who provided it to you. Services, you can contact us via user's email address and ask us to provide you with information about the Service Provider;
You expressly agree that we are not and cannot be, under any circumstances, held responsible or liable for violations made by Service Providers of the provisions of the law governing consumer protection, the law governing fiscalization, including but not limited to the inappropriate content of the fiscal extract - invoice, failure to issue fiscal extracts - invoice by the Service Provider, and since your service contract is tied exclusively and directly to the Service Provider.
The limitations set forth in this article apply to: (i) indirect and incidental damages, including, but not limited to, damages due to loss of profit or other intangible losses; (ii) all consequences of the claim or claim in aggregate, including, without limitation, breach of contract, breach of warranty, indemnification, negligence, gross negligence, willful misconduct, misrepresentation and other fraudulent practices.
The restrictions set forth in this section are not intended to exclude or alter your rights as a consumer guaranteed by law. The restrictions set forth in this section will continue to apply after the expiration of these Terms of Use. Restrictions will also apply if any of the remedies listed in these Terms of Use are officially found to be inapplicable or discarded.
10. Indemnity
By accepting these Terms of Use, you agree to indemnify DNP GO TECHNOLOGIES or the Service Providers for all damages, including attorneys' fees and legal proceedings, arising from: a) your use of the CAR:GO Application, or Services outside the established rules; b) violation of any provision of these Terms of Use; c) misuse of confidential information; d) violation of the rights of any third party or other member of the Association; e) infringement of intellectual property over the contents of CAR:GO Application.
If, in the course of your use of Services, your misconduct results in damages which excess the "usual" damages, you will be liable for compensation for the costs of repairing that damage.
If this situation occurs, the Service Provider or the Retailer will contact us with a request and a detailed report on the damage. If we verify the received request and determine that it is justified, we reserve a full right to invoice the appropriate amount corresponding to the damage from your user account as a member of the CAR:GO Association, i.e., from the reported payment method.
You understand and agree that we cannot be held responsible and liable under any circumstances for violations of the provisions by the Service Provider of the law governing consumer protection, and the law governing fiscalization, including but not limited to inadequate content of fiscal snippets - invoices, non-issuance of fiscal snippets - invoices by the Service Provider etc. as your service agreement is bound exclusively and directly to the Service Provider.
The provisions set out in this section will continue to apply after the expiration of these Terms of Use.
11. Termination or Modification of the Provided Services
We reserve the full right to change, modify, suspend or terminate CAR:GO Application indefinitely at any time and for any reason at our discretion, or to terminate your access to the Services, especially when it is for the purpose of improving the Services, and better the performance of CAR:GO Applications. We also reserve the full right to restrict access to some or all parts of the CAR:GO Application/Service for any reason if necessary.
In the event that the change may have consequences that may affect your use of CAR:GO Application or Services, this will be posted on our Website or through the CAR:GO Application within a reasonable time and in an adequate manner. Also, all changes related to the protection of your personal data will be timely and adequately visible in the Privacy Notice.
We reserve a full right to terminate the provision of our Services at any time, without prior notice in case we are prohibited from further providing the Services: a) applicable laws and regulations; or b) any statutory regulations of our business partners or service providers.
Until changes take effect, the previously valid Terms of Use will apply. For new users, the latest version of the Terms of Use will apply immediately.
12. Third Party Services
The services you use may be provided through the use of various third party products and services as well as hosting partners in order to provide you with the necessary hardware and software solutions, networking, storage and support for all types of marketing or related technology necessary to run CAR:GO Application and Services. We cannot control or regulate the services of third parties in these Terms of Use, as third parties are not and under no circumstances cannot be considered a party to these Terms of Use. Therefore, you agree that we cannot in any way be held liable for any product or service provided by third parties, while at the same time accepting that third parties are not responsible for providing any kind of customer support.
Additionally, we do not guarantee the accuracy of any kind of public presentation or information, including prices and ratings, displayed by third parties that provide certain services related to the use of our Services, or CAR:GO Application.
Please note that for the purpose of these Terms of Use, Apple Inc., Google Inc., Microsoft Corporation or BlackBerry Limited will be considered third parties if you use the Services through developed mobile applications for Apple iOS, Android, Microsoft Windows or Blackberry mobile operating systems.
13. Duration and Termination of Services
Upon acceptance of these Terms of Use, you agree to abide by them. There is no limit to the period of validity of the Terms of Use. However, you may terminate the established relationship between you and DNP GO TECHNOLOGIES at any time by deactivating your account and sending a deactivation request to the following email address: support@appcargo.com. After receiving confirmation from DNP GO TECHNOLOGIES that your account has been deactivated, you can permanently delete the CAR:GO Application installed on all devices in your possession.
We reserve a full right to terminate the provision of the Services to you at any time with immediate effect, deactivation of your account or otherwise prevent access to or use of the CAR:GO Application, in our sole discretion.
14. Copyright and Content Ownership
Subject to these Terms of Use, we grant you a limited, non-exclusive, revocable, non-transferable right to use the Services through access and use of CAR:GO Application on your device, or access and use of our Website, and through using any content and information that may be made available, and in any case for personal and non-commercial purposes only, unless otherwise agreed.
In the course of applying these Terms of Use, you may not: (a) remove the logo, trademark or any copyright or related rights mark from any part of the CAR:GO Application; (b) sell, copy, distribute, offer, rent or otherwise commercially exploit the Services/CAR: GO Application, unless expressly permitted by DNP GO TECHNOLOGIES; (c) modify, change, decompile or disassemble any part of the CAR:GO Application; (d) use any part of the CAR:GO Application to collect statistics, index, research, or interfere with the operation and functionality of any aspect of the Services; (e) attempt or make unauthorized access to the Services/CAR:GO Application which may compromise the provision of the Services and the functioning of the CAR:GO Application, any part thereof, connected system or network.
15. Promotions and Marketing
You agree to make promotions, coupons, promo codes, credit or loyalty programs with various functions available to you at our sole discretion when available. We are not responsible for or guarantee that you will be able to use any of these benefits. We reserve the full right, agreed with you through these Terms of Use, to deduct any of the benefits given to you in the event that we have reason to believe, or to determine that there has been any kind of error, forgery, illegality or violation of the rules in connection with the benefits previously given to you. We also reserve the right to terminate, stop or cancel further opportunities to use the benefits at any time without prior notice.
For the promotion of the CAR:GO Application, we are conducting a recurrent marketing campaign by issuing promo codes under certain conditions and for certain categories of Service Users. This marketing campaign enables certain categories of Service Users to qualify for promo codes which may offer them discounts for fees such as CAR:GO Services Fee or other fees, as described by these Terms of Use. The promo code is linked to a specific user account and cannot be assigned, exchanged, or otherwise transferred.
The promo code is issued for a specific period and for a specific category of Service Users, and in both cases, we reserve the right to make changes to the rules, conditions, and period for which the promo code is issued.
16. Complaints
In the event that you, as a Service User, are billed for services not performed in accordance with
these Terms of Use, you are authorized to file a complaint by sending an email to our official email
address: support@appcargo.com.
We will act on all complaints within the deadlines prescribed by law.
17. E-mail Notice
You agree that, when necessary, we may electronically provide you with the necessary information, documents and other information regarding the use of CAR:GO Application or Service. Also, by using the Services, you agree that we are not and cannot be held liable in the event of a failed delivery of emails to your email address.
18. Validity of Provisions
In the event that any provision of these Terms of Use is declared invalid or unenforceable by the competent court, the remaining provisions shall remain in full force and effect. The invalidity of any provision of these Terms of Use shall not invalidate the Terms of Use as a whole.
19. Dispute Resolution
By accepting these Terms of Use, you agree that all disputes arising between you and DNP GO TECHNOLOGIES during use or in connection with the Services will be resolved amicably. Otherwise, if it is not possible to reach an amicable solution, all disputes arising from or in connection with these Terms of Use will be referred to the competent court of the Republic of Serbia, in order to protect the rights that the party considers endangered or violated.
20. Other
These Terms of Use and which may be modified as necessary from time to time, represent a complete and exclusive agreement to govern the relationship between you as a Service User, on one hand and us, as DNP GO TECHNOLOGIES DOO Belgrade-Vračar, on the other hand. We will publish new versions of the Terms of Use on the CAR:GO Application and Website, if any changes occur (http://appcargo.com). In the case of separate agreements on the use of CAR:GO Application or Services, these agreements will be added to these Terms of Use as an appendix. All questions about these Terms of Use can be sent by email at support@appcargo.com.
DNP GO TECHNOLOGIES DOO Beograd-Vračar
Branch office: DNP GO TECHNOLOGIES DOO BEOGRAD OGRANAK GO TECHNOLOGIES BEOGRAD (VRAČAR)
TAX ID 111246989
COMPANY ID 21448613
Activity code: 6202
Tel: +381 11 4032 027