We are providing CAR:GO services in accordance with the Electronic Commerce Act, Obligations and Torts Act, Consumer Protection Act, Personal Data Protection Act, Advertising Act and other relevant regulations in force in the Republic of Serbia (hereinafter: Acts).
CAR:GO Application and Services are available and intended exclusively for you as a Service User, therefore they are not intended for use or for the benefit of any third party.
CAR:GO Application Accessibility
CAR:GO Application is allowed for personal use only. You must be 18 or over to use the CAR:GO Application. Registration and access to the CAR:GO Application is free. You need to create a user account and provide payment information to access the CAR:GO Application.
We will make reasonable efforts to ensure that the Services and CAR:GO Application are available twenty-four hours a day, seven days a week. However, interruptions in the functioning of the CAR:GO Application are possible due to maintenance, upgrades and emergency repairs or due to malfunction of telecommunication connections and equipment. For its part, DNP GO TECHNOLOGIES will, under our reasonable control, take the necessary steps to prevent these types of interruptions from happening. However, we do not guarantee the availability, uninterrupted use or use of the CAR:GO Application without any errors and cannot be held liable for any damages, loss, claim, or expenses resulting from scheduled or unplanned downtime, unavailability or slowness of Services or CAR:GO Applications.
We reserve the right to restrict the use of the Services or CAR:GO Applications at our sole discretion at any time with or without notice. We are making your Services available through the CAR:GO Application. Nevertheless, you are responsible for the procurement and maintenance of any equipment or ancillary services required to connect and use the Services and CAR:GO Application. You are also responsible for ensuring that this equipment or additional services are compatible with the Services we provide.
Scope of ServicesThrough CAR: GO Application, DNP GO TECHNOLOGIES allows Service Users to use the Services.
As a prerequisite for registering on the CAR:GO Application, it is necessary that you become a member of the CAR:GO Association. CAR:GO Services and use of the CAR:GO Application is provided exclusively to the members of the Association.
In order to be able to use the Services we provide, first you need to register and create your own user account, after downloading CAR:GO Application on your phone, tablet or computer from the Google Play Store or App Store for free. The precondition for registration is that you are a member of the CAR:GO Association and that you are at least 18 years old, i.e. that you have a full legal capacity according to the regulations of the Republic of Serbia. In order to be able to register on CAR:GO Application, and then to be able to use it, it is necessary to have a device with Internet access. When using the Services, you may be charged for the data transfer service according to the price list of your mobile operator.
When registering, we reserve the right to collect certain personal data for this purpose, as well as information on the valid method of payment for the Services. Taking care of your personal information is crucial to our business, and in order to protect your personal information, please see our Privacy Notice. It is your responsibility to ensure that your registered information is accurate, up to date and complete while using your account. You are solely responsible for all personal data you provide to us during the registration process, while we act only as an intermediary in receiving data for the purpose of your connection with Service Providers.
When registering for CAR:GO Application, you must provide the required information in order to successfully complete the registration process. User accounts created by "bots" or automated login attempts by "bots" or other automated methods are not allowed. You are responsible for maintaining the security of your user account and password. We cannot and will not be liable for any loss or damages resulting from your failure to comply with this security obligation. You are responsible for any type of content posted through your user account. Any false, fraudulent or unauthorized use of CAR:GO Application or user account may be grounds for revoking your right to access or use CAR:GO Application or User Account. You shall not use CAR:GO Application for any illegal or unauthorized purpose. You may not, while using the CAR:GO Application, violate any laws to which you are subject as a Service User. You shall not modify, change or hack CAR:GO Application or user account or modify any other application by falsely implying its association with CAR:GO Application. You are not and shall not in any way be authorized to resell the use of CAR:GO Application or our Services to any third party by presenting it as your private property or with a fee. If certain aspects of the Services are not available due to registered inaccurate data, we shall not be held liable. You shall also agree that you will maintain the confidentiality of your user credentials, i.e. that you will not reveal your username and password to anyone to access the system. You may not authorize third parties to use your account, nor may you otherwise transfer it to a third party. In some cases, you will be required to provide proof of identity in order to be provided with the Service, and failure to comply with this request may result in denial of the Service.
3. USE OF CAR:GO APPLICATION AFTER REGISTERING
In order to be able to connect with Service Providers, through CAR:GO Application, after becoming a member of the CAR:GO Association and registering, but before sending a request for any of the services (hereinafter: Request), it is necessary to enter data from your payment card and select the desired payment option. The method of payment and the card remain stored on the CAR:GO Application as long as you have a user account. You can add a new card and/or remove an existing one at any time. After selecting the desired payment option, set your starting location, i.e., the exact address where you are and where you want to start using the Services (hereinafter: Home Location). If you have any doubts about your location, you can use another appropriate option - call the Service Provider.
CAR:GO Services Distinctions
Just before you choose an end destination for your CAR:GO Services, you also have the option of choosing the type of service - MINI, ECO (Economy & Ecology class), BIZ or a service adapted for people with disabilities.
Since the safety of you and your youngest is our priority, if you need a service that includes the use of child seats, you need to opt for the ECO type of service. Also, as a company with a pet-friendly work policy, we have enabled you to use the CAR:GO Service together with your pets if you decide for the MINI type of service. After entering your start location and the end point at which you want to end your use of the Services (hereinafter: Final Destination), based on the information provided, you will be provided with an estimate of the CAR:GO Application Fee. After that, if you want to continue with your Request for CAR:GO Services, you need to select the option to confirm your Request.
You have an option to cancel the ordered CAR:GO Service at any time. In case you cancel the CAR:GO Service after 15 seconds starting from the moment the Service Provider accepted your request, you will be charged a Cancellation Fee 289.00 RSD increased by the corresponding VAT. If you cancel the CAR:GO Service at any time before the Service Provider accepts your request, or before the expiration of 15 seconds starting from the moment the Service Provider accepted your request, you will not be charged the Cancellation Fee. The service you requested will be automatically cancelled and you will be charged the Cancellation Fee of 289.00 RSD increased by the corresponding VAT if you do not appear at the Home Location within 15 minutes starting from the moment the Service Provider came to the Home Location (automatic service cancellation). The Cancellation Fee is charged for the time and effort the Service Provider spends getting to the Home Location and waiting for you at the Home Location.
We also offer Service Users the opportunity to evaluate Service Providers after the provision of CAR:GO Services has been completed. You rate the service provider in the range of one to five stars, according to how satisfied you are with the provided CAR:GO Service. If you have decided that you want to give your rating, you must provide accurate feedback, based on your objective view of the quality of the provided CAR:GO Service. Positive ratings help you as Service Users in choosing a Service Provider, and the goal of this evaluation is mutual correction, to help us improve and better CAR:GO Services, but also to monitor the quality of services provided to you as Service Users.
In addition, we enable Service Providers with low ratings and thus protect you as Service Users. After you have evaluated the CAR:GO Service provided by the Service Provider, a notification will be sent to your e-mail address stating the exact amount of money deducted from your payment card.
Liabilities of Service Users
You are obligated to ensure that your use of CAR:GO Application and/or Service, including but not limited to providing all necessary information, data, images or any other documents of any format:
4. GENERAL TERMS AND CONDITIONS
When creating a user account, you are obligated to provide information on the valid payment method, i.e., data from your payment card that you will use to pay for the Services and from which the CAR:GO Service fee and Platform Processing Fee will be deducted. Before starting to use the Services, it is necessary to connect your user account with the available payment method. After each use of the CAR: GO Service, the Platform Processing Fee and the fee for the CAR: GO Service provided by the Service Providers will be deducted automatically from your payment card which you registered when creating the user account. We emphasize that the payment for the provided CAR: GO Service is made exclusively by card, therefore DNP GO TECHNOLOGIES cannot be held responsible under any circumstances for claiming and/or collection of the fee by the Service Providers in cash.
You will receive a bill to your registered email address each time you use the Service. You can check the current balance of funds in your account at any time.
Since the Service Providers are obligated fiscalization entities starting from May 1, 2022, by accepting these Terms, the User agrees to have the fiscal invoice delivered to him electronically, to an e-mail address, through an electronic fiscal device approved by the Tax Administration of the Republic of Serbia.
In case of card payment, it is necessary for the User to enter the card data in the provided fields. We do not have access to user card information. When the user selects the card payment method, iPay performs pre-authorization, i.e., checks the card, to determine whether the card is active and whether there are sufficient funds for the requested transaction.
When entering card payment data, confidential information is transmitted via public network in a protected (encrypted) form. At the time of purchase, data security is guaranteed. No payment card information is available to our system at any time.
When adding a payment card, 1.00 RSD will be reserved from your payment card for card verification, and after a certain time (up to 7 days) this amount will be reimbursed to you. All payments will be made in the local currency of the Republic of Serbia – dinars (RSD). The exchange rate of the National Bank of Serbia is used for informative presentation of prices in other currencies. The amount charged from your card will be expressed in your local currency through conversion at the exchange rate used by card organizations/your issuing bank, which we aware of at the time of the transaction. As a result of this conversion, there is a possibility of a slight variation from the original price listed on our website and the one you can see in your bank statement.
CAR:GO Service Fee
DNP GO TECHNOLOGIES will charge for the use of CAR:GO Service on behalf of Service Providers. The price is determined, according to a variety of factors including most notably the type of service, geography, traffic density and the time required for providing the service. We reserve the right to change the established method of price assessment at any time, but with the obligation to immediately post the new method on the CAR:GO Application and Website, as well as to inform all Service Users thereof. After entering all relevant information about the service, but before requesting the service, the Service Users can check the estimated price of the service and based on this estimate decide whether to request the CAR:GO Service or not. The Service User can additionally reward the Service Provider, but is not obligated to do that, and it depends solely on the Service User's will to do so.
Platform Processing Fee
DNP GO TECHNOLOGIES will charge for the use of the Platform (hereinafter: Platform Processing Fee) on behalf of Service Providers in the gross amount of 112,90 dinars per transaction. We reserve the right to change the amount of the Platform Processing Fee at any time, but with our obligation to immediately publish the new amount on the CAR:GO Application and Website, as well as to inform all Service Users. You will receive an invoice at your registered e-mail address, which will state the amount of the fee for using the CAR:GO Application, as well as the Platform Processing Fee.
In the event of a refund of the amount you have previously paid from one of your payment cards, in part or in full, and regardless of the reason for the refund, we are obligated to refund only through VISA, EC/MC and Maestro payment methods, which means that, at the request of the seller, the bank will refund the amount to the account of the payment card user.
6. Data Protection
Caring for personal data and transparency are the key values on which we base our business. All necessary information regarding the use of your personal data for the purposes of CAR:GO Application can be found in the Privacy Notice.
7. Quality of our Services
8. Warranty Disclaimer
You agree that you will use the CARG:GO Application or our Services at your own risk. We will take all reasonable steps to provide you with a good and quality Services, however we do not guarantee that such services will be error-free or uninterrupted at all times. Except as expressly provided herein, to the fullest extent permitted by law, we do not guarantee the accuracy of the highlighted content, its completeness or suitability for a particular purpose.
9. Liability Disclaimer
All content displayed or used on the CAR:GO Application is displayed without any warranties, conditions or guarantees regarding its accuracy on our part. You bear the risks associated with using CAR:GO Application, Services and the Internet.
We will not be liable for loss or any damages caused by viruses, distributed denial of service attacks or other technologically harmful materials that may infect your electronic and/or mobile equipment, computer programs, data or other proprietary material due to your use of CAR:GO Applications and/or Services, or for downloading any content on it or on any website linked to it. You expressly agree that we are cannot under no circumstances be held liable for any damages resulting from: (i) use, downtime, failure to CAR:GO Application or Services or any kind of incapacity use of CAR:GO Application, i.e., Service at a given moment, if it could not have been foreseen or eliminated in a timely manner; (ii) costs of procuring goods and services incurred on the basis of any data or information related to the CAR:GO Application or Services, services provided, messages received, or notifications or transactions concluded through or from the Service; (iii) any inaccuracy, irrelevance or incompleteness of the published information on the CAR:GO Application or Services; (iv) statements or conduct of any third party regarding the CAR:GO Application or Services; (v) direct transactions between you and a third party or Service Provider; (vi) the actions or omissions of any Service Provider, as your service contract is directly linked to the Service Provider, and any request you may have in this regard may only be forwarded directly to the Service Provider - unless you know exactly who provided it to you. Services, you can contact us via user's email address and ask us to provide you with information about the Service Provider;
The limitations set forth in this article apply to: (i) indirect and incidental damages, including, but not limited to, damages due to loss of profit or other intangible losses; (ii) all consequences of the claim or claim in aggregate, including, without limitation, breach of contract, breach of warranty, indemnification, negligence, gross negligence, willful misconduct, misrepresentation and other fraudulent practices.
If, in the course of your use of Services, your misconduct results in damages which excess the "usual" damages, you will be liable for compensation for the costs of repairing that damage.
If this situation occurs, the Service Provider or the Retailer will contact us with a request and a detailed report on the damage. If we verify the received request and determine that it is justified, we reserve a full right to invoice the appropriate amount corresponding to the damage from your user account as a member of the CAR:GO Association, i.e., from the reported payment method.
You understand and agree that we cannot be held responsible and liable under any circumstances for violations of the provisions by the Service Provider of the law governing consumer protection, and the law governing fiscalization, including but not limited to inadequate content of fiscal snippets - invoices, non-issuance of fiscal snippets - invoices by the Service Provider etc. as your service agreement is bound exclusively and directly to the Service Provider.
11. Termination or Modification of the Provided Services
We reserve the full right to change, modify, suspend or terminate CAR:GO Application indefinitely at any time and for any reason at our discretion, or to terminate your access to the Services, especially when it is for the purpose of improving the Services, and better the performance of CAR:GO Applications. We also reserve the full right to restrict access to some or all parts of the CAR:GO Application/Service for any reason if necessary.
In the event that the change may have consequences that may affect your use of CAR:GO Application or Services, this will be posted on our Website or through the CAR:GO Application within a reasonable time and in an adequate manner. Also, all changes related to the protection of your personal data will be timely and adequately visible in the Privacy Notice.
We reserve a full right to terminate the provision of our Services at any time, without prior notice in case we are prohibited from further providing the Services: a) applicable laws and regulations; or b) any statutory regulations of our business partners or service providers.
12. Third Party Services
Additionally, we do not guarantee the accuracy of any kind of public presentation or information, including prices and ratings, displayed by third parties that provide certain services related to the use of our Services, or CAR:GO Application.
13. Duration and Termination of Services
We reserve a full right to terminate the provision of the Services to you at any time with immediate effect, deactivation of your account or otherwise prevent access to or use of the CAR:GO Application, in our sole discretion.
14. Copyright and Content Ownership
15. Promotions and Marketing
In the event that you, as a Service User, are billed for services not performed in accordance with
We will act on all complaints within the deadlines prescribed by law.
17. E-mail Notice
You agree that, when necessary, we may electronically provide you with the necessary information, documents and other information regarding the use of CAR:GO Application or Service. Also, by using the Services, you agree that we are not and cannot be held liable in the event of a failed delivery of emails to your email address.
18. Validity of Provisions
19. Dispute Resolution
DNP GO TECHNOLOGIES DOO Beograd-Vračar
Branch office: DNP GO TECHNOLOGIES DOO BEOGRAD OGRANAK GO TECHNOLOGIES BEOGRAD (VRAČAR)
TAX ID 111246989
COMPANY ID 21448613
Activity code: 6202
Tel: +381 11 4032 027